:SOVAN What is the exchange and return policy?
Replacement -
Replacement period: within 3 days after receiving the order -
Product condition during exchange (unused or worn, unscented, in its original condition, original packaging, tags available, unwashed, undamaged)
Reason for replacement: There is a manufacturing defect, damage to the product, or the size does not fit. Contact customer service and explain the reason for the replacement after - Once approved, instructions and the method of replacement will be sent to the customer.
Exchange of one-size-fits-all garments is not acceptable for size change reasons.
- Shipping cost (borne by the customer) in addition to any administrative fees.
In case of replacement, the customer must contact customer service as soon as possible after receiving the product , within a maximum of three days (info@thesovan.co)
- The presence of the original purchase invoice
In case of perfume exchange, the product must be unopened, unused, undamaged, in its original packaging with all its accessories. -
No exchanges on custom-made items, body care and beauty products. .
Recovery-
The customer must contact customer service ( 00966505516622 ) (info@thesovan.co) and provide all information related to the request to complete the procedures. -
There are no returns on custom-made items. -
The store is not responsible for size errors given by the customer for pieces tailored to order. -
In case of returning ready-made clothes: The product must be in its original condition, unused or worn, unscented, and unwashed. - With tags on the product, undamaged, with original packaging
In case of return: due to a manufacturing defect or damage to the product and the unavailability of an alternative of the same design to replace it for the customer or incompatibility - Size
In case of returning perfumes, the product must be in its original condition, unopened or used, with all its accessories within 3 days after - Receive it
In case of return, the customer bears the shipping cost. -
No returns or exchanges: discounted products and packages -
If payment is made by bank card, the amount will be refunded within 7-10 working days. -
Please Note that products cosmetic and products Care By body not midwife For return -
Before purchasing, check the product description to ensure it meets your needs. -
What is the exchange and return policy at SOVAN:
Exchange policy:
- Replacement period: within 3 days after receiving the order
- The condition of the product during the exchange (unused or worn, unscented, in its original condition, original packaging, availability of tags on the product, unwashed, not damaged)
- Reason for exchange: A manufacturing defect, damage to the product, or inappropriate size
- Contact customer service and explain the reason for the exchange
- After the approval is done, instructions and the method of replacement will be sent to the customer
- Replacing ready-made clothes with one size is not acceptable for reasons of changing the size (one size) (Free Size)
- Shipping cost is paid by the customer in addition to any administrative fees
- In the case of replacement, the customer must communicate as soon as possible with customer service after receiving the product a maximum of three days (info@thesovan.co)
- The presence of the original purchase invoice - In the case of replacement of perfumes, the product must be unopened, unused, not damaged, with its original packaging with all its
Accessories- There is no replacement on the customer's tailor-made pieces, body care and beauty products.
- Return Policy:
- The customer must contact customer service ( 00966505516622 ) (info@thesovan.co) and provide all information about the request to complete the procedures
- There is no return on the pieces tailored specifically for the customer
- The store does not bear the errors of the sizes given by the customer for the detailed pieces upon request
- In the case of retrieval of ready-made clothes: the product must be in its original condition, unused or worn, unscented, unwashed, with tags on the product, not damaged, with its original packaging
- In case of return: due to a manufacturing defect or damage to the product and the lack of an alternative of the same design to replace it for the customer or the inproportion of the size
- In the case of retrieval of perfumes: the product must be in its original condition, unopened or used packaging with full accessories within 3 days after receiving it
-In the case of return, the customer bears the shipping cost
-There is no return or exchange: Discounted products and packages
- If the payment is made by bank card, the amount will be refunded within 7-10 working days
-Please note that beauty and body care products are non-returnable. Before you buy, check the product description to make sure it meets your needs