If you are not satisfied with the product due to a defect that occurred during the shipping process or you received a product different from what you ordered, all you have to do is contact customer service at the number

+966505516622: Saudi Arabia

Or send an email to info@thesovan.co within 7 days of receiving your order. You will receive a return policy from info@thesovan.co. Print it and bring it to your nearest Aramex office.

The product must be in good condition and the original adhesive labels must be intact and undamaged. Please note that the item must be shipped in a Sovan box.

How long can I offer a product exchange? We give our valued customers a 3-day grace period from the date of receipt of the order to exchange the product. The product must be in its original packaging and unopened. Please note that the item must be shipped in a niche box.

We provide our valued customers with a refund service if the product was received damaged during the shipping process or a different product arrived than what you ordered, by replacing it with purchase vouchers of the same value, or we allow you to replace the products you purchased for free, as we will cover the costs of returning the product and shipping.

This method allows you to purchase another product of the same value. For example, if you paid 100 riyals for a product, we will issue you a 100 riyal voucher once you return the product.

Please inform us as soon as possible of your desire to exchange the product if it was damaged during shipping or if there is an error in your order. An Aramex team will arrive at your home within two business days to collect the product, and we will immediately issue a replacement voucher and email it to you.

What happens to the discount coupon I used when purchasing the product?

If you use a discount coupon worth, for example, 30 riyals to purchase a product, we will add the discount to the purchase coupon we issue to you to exchange the product.

Our first priority at Sovan is that you feel like buying the products you really want to buy.

If you wish to cancel your order, please contact us as soon as possible. The order cancellation process depends on the shipping process.

Please submit your cancellation request by sending an email to info@thesovan.co with your order number and company name or by calling our team.

Customer service on the number:

+966505516622

:Saudi Arabia

Or through the live support chat and we will inform you of the necessary procedures.

However, if the order has been shipped, we will not be able to do so. Please note that if the order is shipped after it has been shipped or if the Aramex delivery employee does not respond, this may result in the suspension of the order.

Cash on delivery at your expense.

Credit card:

Our preferred payment method is secure credit card payment. We guarantee the protection of your credit card number using the latest electronic encryption technology, and at Niche Perfumes, we guarantee a safe shopping experience on our website. We currently accept Visa and MasterCard credit cards. When paying with a credit card, no additional fees are added.

Cash on delivery:

We also accept cash on delivery as an alternative to using a credit card. By using this method, you will pay in cash upon receipt of your ordered items.

100% cotton T-shirt

Hoodie: 100% cotton.

Hoodie Size: Oversize Cotton Blend

Varsity Cotton Blend Jacket

Premium quality silk and polyester threads; not affected.

By washing or normal use.

. Shiny metallic threads.

We use the latest DTF printing technology, which is high quality and does not fade after normal washing.

To ensure print quality and durability, the printed piece should not be tumble dried or directly ironed.

We accept all printing and embroidery requests through our website, in addition to in-person requests. As for special sewing and tailoring requests, we send you precise measurements for tailoring. Sofan employs the most skilled hands in the field of sewing and tailoring, with over 25 years of experience, using modern techniques and high-quality results.

No, currently there is no physical store for Brand Sovan.

At Soufan, we ensure that orders are ready within 7 to 14 business days, depending on the number of pieces. However, on special days and seasons, when orders are high, or when ordering large batches, we may take longer to process the order, up to 4 working weeks. We are committed to your satisfaction and offer an urgent parts preparation service for 57.50 riyals.

SMSA and Aramex.

Yes.

Yes.

Yes, all over the world, you will receive high quality Sovan.

no.

Our team guarantees the quality of the pieces, materials, and embroidery. Unless they are washed with chemicals or bleach, or exposed to direct heat such as a hair dryer or iron, they will damage and affect the printed and embroidered pieces.

The answer to this question depends on the status of the application:

- If the order is in "pending" review status, it will be cancelled and the amount paid will be refunded within 21 working days, minus the electronic payment fee.

If the order is in "Design" or "Embroidery" status, it cannot be cancelled.